Apps we support
Questions techs ask most
What does Survey Studio work with?
Survey Studio is our Mac app. It runs the Insta360 X5 directly: control the camera from the Mac over Wi-Fi, or bring footage in by USB from the camera's card. Footage from other cameras opens too, as standard MP4 or MOV files or stitched 360° video. For a 360° camera from another maker, export a stitched video from that camera's own app first, then open it in Survey Studio. Speech to text needs macOS 26 or later. A step-by-step Quick start inside the app walks you through the common jobs. See what Survey Studio does.
Does it work without signal?
Yes. These apps are built for mechanical rooms, basements and job trailers. Your work is saved on the device as you go, and nothing waits on a connection.
Where does my job data live?
On your device. There are no accounts to create, and your job data lives on your phone or tablet. SiteDeliverables can also keep your iPhone and iPad in step through your own iCloud account. Survey Studio keeps footage, projects and transcripts on your Mac. See the privacy policy for the full breakdown, app by app.
How do I get my work off the phone?
Every app exports a PDF, and most also export a bill of materials or estimate. Use the share button and send it wherever you like — Mail, Files, AirDrop, or straight to the customer. Survey Studio exports to a folder on your Mac: the finished video, a PDF report and the whole survey package.
I deleted something. Can you get it back?
We cannot — we hold no copy of your data, which is the same reason nobody else can read it either. Back up your phone if the records matter, and export the PDF when a job closes.
How do I restore a purchase on a new phone?
On iPhone or iPad, sign in with the same Apple ID and use Restore Purchases in the app's settings. On Android, sign in to the Play Store with the same Google account and use Restore Purchases the same way. Purchases are tied to your Apple ID or Google account, not to a Low Volt Labs account.
Something is wrong, or a feature is missing.
Write to us. These apps come from the field, and the fastest way onto the build list is a tech saying what actually slowed them down.
Report a problem
Email support@low-volt-labs.com with:
- The app name and version (Settings → About, inside the app; on a Mac, the app menu → About)
- Your device and its iOS, Android or macOS version
- What you tapped, and what happened instead
- A screenshot if you have one